Operational resilience is the adaptability of an organisation to maintain its business services in the face of (turbulent) internal or external changes or events. It is related to, but different from Business Continuity: Operational resilience concerns measures in normal day-to-day processes, whereas Business Continuity prepares for and deals with disruptive events (i.e., disasters and crisis). Operational resilience is gaining importance with the increasing dependency of consumers on digital services, and with the increasing – business strategic as well as regulatory – focus on customer experience. Operational resilience of many organisations is put at test during the COVID-19 crisis, where enduring crisis modus is becoming a new normal – for example in Working from home.
In my presentation I will present a practical approach for implementing operational resilience. The approach is based on Google’s Hierarchy on reliability and regulatory developments in UK and EU, but contains a twist in terms of ability to monitor, ability to respond, ability to learn, and ability to anticipate.
I will address the following topics:
The focus in the presentation is on how to define “good controls” that will steer to meeting the operational resilience targets.
1 CPE
I have been with ING Bank since 2010, working in the field of Information Risk management with bank-wide scope, including information risk, data management, operational resilience, information privacy, information security, cybercrime resilience, etc. Before joining ING Bank, I worked at one of the Big Four in IT audit. I hold a PhD in Computer Science, the CISSP and CISA certifications, and Dutch Executive Master’s in IT audit. I worked for many years as researcher and associate professor at the Computer Science Faculty at the Vrije Universiteit Amsterdam, and for more than ten years as a lecturer at the IT-audit post-graduate education at the Vrije Universiteit Amsterdam – so we might have met before.
Bereikbaar tijdens kantoor uren Chicago, Illinois USA (bijv. voor lidmaatschapsvragen, wachtwoord resetten, e-mailadres aanpassingen, CPE, etc.)
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